Charmaine Keller

Customer Solutions Training:
The "Eddie" Campaign

Continued...

Upon reaching the Velocity home page, the contact center staff would find an easily recognizable icon link.

The hotspot graphic again depicted the two main characters, Eddie and Alma, challenging the staff to be stumped.

Hit records later revealed that this hit button graphic broke all hit records by over 400%.

Click the hit spot now to follow the same path as the staff.